Find and fix hidden IT risk — without hiring an MSP.
Fixed-scope infrastructure and security reviews for small and mid-sized businesses that already have IT — but don't fully trust it.
Built on hands-on work stabilizing production environments in finance, healthcare, and logistics under regulatory and audit scrutiny.
No obligation. If it's not a fit, I'll say so.
How it works
No hourly billing. No ongoing contracts. No tool sales.
15-minute fit call
We confirm scope, risk profile, and whether this makes sense.
Fixed-scope engagement
No hourly billing, no surprise creep.
Implementation + documentation
Risks addressed, environment stabilized, clean handover.
Who this is for
Typically engaged by owners, COOs, CFOs, and IT leaders who already spend on IT, but feel exposed or in the dark.
- •5–150 employees (small businesses and mid-sized organizations)
- •Internal IT or MSP mix
- •Environments that have grown through one-off fixes, vendor changes, or staff turnover—with no one sure how it all really fits together
- •Needs decisions, not tickets
Common trigger events:
- •MSP dissatisfaction or exit: You're frustrated with slow response, surprise invoices, or feeling "trapped" in a contract, but you're not sure how to safely take back control.
- •Hiring IT leadership: You're about to hire an internal IT lead and want a clear baseline before you hand them the keys.
- •Audit or insurance pressure: A regulator, auditor, or insurer is asking questions your current setup can't answer with confidence.
- •Growth exposing fragility: Recent growth, new offices, or remote work have stretched an originally "good enough" setup past its limit.
- •Inherited messy systems: You've stepped into a role where IT is a black box and you're accountable if something goes wrong.
Risk signals
If any of these sound familiar, you likely have unacknowledged infrastructure or ownership risk:
- ☐If a key staff member or vendor disappeared tomorrow, you're not sure you could access everything you're paying for.
- ☐You have backup software and reports, but no one has actually proven that a full restore works end-to-end.
- ☐Your Microsoft 365, Azure, or line-of-business systems are legally tied to your vendor's account structure, not yours.
- ☐One internal IT person or external tech "just knows how it all works," but nothing is documented in a way someone else could safely take over.
- ☐You've had plenty of break/fix or upgrade projects, but never a top-to-bottom view of infrastructure, identity, backup, and ownership.
If you checked two or more, you don't just have technical risk—you have ownership risk. A fixed-scope infrastructure audit is usually the fastest way to surface and contain that risk.
What you get
- Fixed-scope project work with clearly defined start and end dates. I do the implementation, not just planning.
- Senior hands-on execution, not just advisory. You work directly with me; I configure systems, move accounts, and implement solutions.
- Written documentation of everything done—diagrams, procedures, credentials, runbooks—so your team can operate what was built.
- Full handover at completion. Admin access, operational knowledge, and system control transfer to you, not me.
- Designed to end. No ongoing dependency, no permanent relationship.
What I don't do
- No helpdesk or ticket systems
- No on-call or managed services
- No retainers or recurring billing
- No "while you're here" scope creep
- No ongoing IT support
If you're looking for someone to run your helpdesk, take tickets, or be permanently on call, you need a managed service provider. My role is to fix ownership and risk, not become another long-term dependency.
Engagements
These are fixed-scope implementation projects, not advisory reports. I do the hands-on work—configure systems, move accounts, implement security, build documentation. What I don't do is stay on as permanent IT support after handover.
Infrastructure Reality Audit & Ownership Risk Review
You know exactly what's fragile, what's safe, and what needs fixing.
For most organizations, this is the right place to start.
- • Small environments (5–25 employees): $1,000–$3,000 CAD
- • Mid-sized environments (30–150 employees): $7,500+ CAD
Deliverables:
- •Written risk register (plain language): A prioritized list of concrete risks in plain language—what could happen, how likely it is, and what it would cost you in downtime or disruption.
- •Ownership & access map: A single view of who controls what—from admin accounts and cloud tenants to on-premises systems and key third-party services.
- •Backup & recovery reality summary: Verification that at least one end-to-end restore path actually works, with a summary of how long recovery would take in practice versus expectations.
- •Single points of failure / fragility analysis: Identification of people, systems, or vendors that your business quietly depends on, and what would happen if they failed.
- •30/90/180-day decision roadmap: A simple sequence of decisions to make and actions to commission over the next six months, sized for your actual capacity and budget.
Not included: remediation, monitoring, or ongoing support. You decide who implements the recommendations and on what timeline.
MSP Exit & Ownership Recovery
You regain control of your systems, access, and documentation.
For: Organizations ending an MSP relationship and needing to regain full control of infrastructure, tenants, credentials, and documentation—without breaking production.
Deliverables:
- •Account & credential ownership recovery: I locate all critical accounts and credentials, then move control from vendor to you where needed.
- •Tenant/licensing/access normalization: I move Microsoft 365, Azure, and other cloud tenants into your legal and technical control, minimizing service disruption.
- •Documentation reconstruction: I rebuild missing diagrams, procedures, and system notes so your environment can be understood and operated by someone new.
- •Vendor/MSP disentanglement execution: I work through the separation process—terminating services, transferring ownership, closing vendor-controlled accounts.
- •Transition package for handover: I prepare a complete handover binder (digital) your next IT person or MSP can use immediately.
Not included: becoming your new MSP or providing ongoing support after handover.
Clean-Slate Infrastructure Build
A modern, documented environment you actually understand.
For: New or restructured organizations that want their first real infrastructure to be boring, stable, and well-documented from day one.
Deliverables:
- •Identity & access implementation: I configure your identity system (on-prem, Entra ID, or hybrid), define roles, separate admin from standard users, and enable MFA.
- •Security baseline implementation: I implement multi-factor authentication, privileged access boundaries, and minimum security controls appropriate for your size and risk profile.
- •Backup & recovery implementation: I configure your backup solution, test at least one restore path, and document how recovery works in practice.
- •Infrastructure diagrams and documentation: I create diagrams showing how your systems fit together (network, cloud, key apps) and write procedures so new people can operate the environment.
- •Complete handover package: I organize all documentation, credentials, and operational procedures so you can hand them to an internal IT lead or MSP.
Not included: hardware procurement, software licenses, or ongoing administration after handover.
Other Fixed-Scope Project Work
If your situation doesn't fit one of the offerings above—security reviews, migration planning, disaster recovery testing, vendor selection—but you need fixed-scope hands-on work, let's talk.
How it works (detailed)
The full engagement process from fit call to final handover.
15-minute fit call
Brief call to understand your situation, confirm it matches one of the engagement types, and make sure I can add meaningful value. If it's not a fit, I'll say so and suggest alternatives where I can.
Fixed-scope statement + invoice
You receive a statement of work outlining: what I'll implement, what deliverables you'll receive, what access I need, timeline, and fixed price. No variable hours, no surprise add-ons.
Implementation and documentation
I do the hands-on work—configuring systems, moving accounts, implementing security, testing backups. You'll see progress updates and a final walkthrough of everything built.
Clean handover and exit
You receive full documentation, credentials, and operational procedures. I transfer admin access and walk through how to operate what was built. Any follow-on work is a separate, clearly scoped decision.
Hardware & licensing policy
Hardware, licenses, and third-party services are not resold or bundled. You purchase directly from vendors using specs we agree on.
This keeps incentives clean and pricing transparent: I'm not paid to push particular tools.
About
Hi, I'm Robert.
I work with owners and operations leaders who sense their IT infrastructure has become fragile, opaque, or quietly risky — but don't know where to start.
I've spent years being called in after things quietly went wrong — backups that didn't work, access no one owned, systems no one fully understood.
My background is in stabilizing real production environments under regulatory and audit pressure. I focus on clarity, ownership, and fixing what actually matters — not selling tools or long-term contracts.
I work independently, on clearly scoped engagements, and I don't stay on for ongoing operations. When the work is done, it's done.
Recent work includes: leading ransomware recovery for a healthcare provider, migrating legacy virtualization platforms in a financial environment, and rebuilding documentation from scratch for MSP-served SMBs.
Clients tend to call me when they're embarrassed by how things look behind the scenes. That's normal. My job is not to judge—it's to get you from "I hope it's fine" to "we know where we stand and what to do next."
Common questions
How is this different from an MSP?
MSPs provide ongoing support, monitoring, and tickets. This is fixed-scope project work—assessing what you have, implementing what you need, documenting how it works—that ends with clean handover. No retainers, no recurring billing, no on-call.
What happens after the engagement ends?
You own all documentation and can act on it with internal staff, a new provider, or by returning for a separate follow-on project. There is no lock-in and no expectation of ongoing relationship. You are not dependent on me to operate what's delivered. You're not tied to me. The whole point of the engagement is for you to be less dependent on any single person or vendor, including me.
Do I need to be technical to work with you?
No. Deliverables are written in plain language for business decision-makers. Technical depth is provided where needed, but the goal is clarity for leadership, not just IT staff.
What if we need ongoing support after?
This service does not include ongoing support. If you need managed services after the engagement, you hire an MSP or internal IT. The documentation package is designed to make that transition straightforward.
How do you handle confidential / regulated data?
Standard confidentiality practices apply. If you operate in a regulated environment (healthcare, finance, legal), I work within your existing compliance framework. No data leaves your control without explicit agreement.
What if something critical breaks during the engagement?
If a critical incident occurs, we pause the engagement and agree on next steps explicitly. This service is fixed-scope project work, not emergency response or on-call support. If you want me to lead incident response, we treat that as a separate emergency engagement with its own scope and rate, agreed upfront before work begins.
Is this only for large companies?
No. I work with organizations from 5 to 150 employees. Scope and pricing scale based on environment size and complexity — not seriousness or quality of work.
Ready to get clarity?
Book a 15-minute fit call to discuss your situation.
Service area: Toronto / Southern Ontario — Remote-first, onsite when required